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Spa Information & Policies

Replenish Your Body and Soul

The Umstead Hotel and Spa is a haven of wellness and tranquility consistently acclaimed among the best spas in the Raleigh, North Carolina area. Whether you’ve come to replenish your body and soul with a pampering spa therapy or to transform yourself with a beauty treatment, this is where life’s daily stresses and distractions disappear into the whispering Carolina pines. 

Information

Hours of Operation

The Spa is open daily from 8:00 a.m. until 8:00 p.m. exceptions are noted below:

Thanksgiving Day - Closing at 2PM 

December 3rd - Closing at 5PM

Christmas Eve - Closing at 5PM

Christmas Day - Closed all day

January 12th - Closing at 5PM

 

Age

You must be 18 years or older to enjoy our services and facilities. Identification may be requested upon check-in. Guests under the age of 18, when accompanied by an adult, may receive a manicure or a pedicure. 

 

Electronic Devices

To help facilitate a serene environment and protect our guests privacy, we ask that you leave all electronic devices in your locker upon arrival. Cell phones and other electronic devices are not permitted in the treatment rooms or wet areas, including the sauna, the steam room and the whirlpool.

 

Reservations

Please contact us at 919-447-4170 for all reservations. If you have a preference for a male or a female provider, please advise at the time of booking and our team will do their best to accommodate you.

 

Cancellations or Missed Appointments

To better serve our guests, we ask that you provide us with a 24-hour notice if you need to cancel or reschedule your appointment to avoid being charged the entirety of your service. All “No-shows” will be charged in full to the credit card or the room. We request a 72-hour notice for the cancellation of any spa package or appointments for parties of five or more.

 

Health Considerations

Please inform your reservations agent at the time of booking if you are pregnant, have high or low blood pressure, any physical ailments, allergies or any condition that may prohibit massages, skin care therapies or exposure to heat. We discourage excessive alcohol consumption prior to, during or immediately following spa treatments, sauna, steam or whirlpool use. Please avoid immediate sun exposure after any skin care therapy.

 

Arrival

Parking is available at the Umstead Spa as well as complimentary valet parking at the hotel's front entrance. If you are receiving a facial, a body treatment or a massage, we ask that you arrive at least 30 minutes prior to your scheduled appointment. For nail care appointments, please arrive ten minutes prior to the scheduled time. All appointments begin with a brief consultation with your therapist and conclude at the scheduled time.

 

Service Charge

For your convenience, a 20% charge will be added to all services and packages. If you feel you have received exceptional service, additional gratuities may be left at your discretion.

 

Gift Cards

The ideal gift for any occasion, The Umstead Gift Card is available for purchase in any dollar amount and redeemable throughout The Umstead Hotel and Spa. Cards must be presented at the time of the service to be redeemed. The Umstead Hotel and Spa is not responsible for lost or stolen cards. Gift cards are non-refundable. Please review facility usage and fees for limitations. Prices are subject to change without notice.

 

Personal Possessions

Please avoid bringing jewelry or other valuables to the spa. If you are a guest of the hotel, please leave your valuables in your guestroom safe or in a hotel safety deposit box. The spa is not responsible for broken, damaged or misplaced items.

 

Dining

Please enjoy healthy snacks and beverages on the second floor of the spa with our compliments. For a full spa experience, we highly recommend reserving a table for lunch in our signature restaurant Herons to enjoy seasonal menus with locally sourced ingredients or our all-day menu available in our Bar & Lounge. The Umstead Spa is pleased to open any bottle of wine at the corkage fee of $25 per 750 mL bottle with a maximum of two bottles (1500 mL).

 

Fitness Studio

Featuring an expansive cardio section, strength training equipment as well as floor space for stretching and yoga, our Fitness Studio is open 24/7 for overnight guests of the hotel. Spa guests are permitted to use the Fitness Studio Monday through Thursday only.

 

Celebrations and Group Experiences

Let us customize a package for that special group event or person. This offer is Ideal for bridal parties, client appreciation or celebrations with friends and family. Please inquire within.

 

The Spa Boutique

The boutique nestled in The Umstead Spa is the perfect place to find a gift for a loved one or a treat to take home.

Facility Usage and Fees

Due to availability, beginning Friday at noon through Sunday at noon, we limit appointments to hotel guests only, excluding nail treatments. We release all appointments to the general public at 10:00 a.m. the Thursday prior and encourage local guests to call at that time for weekend availability.

 

Spa access is granted with a scheduled treatment valued at $100 or more. On Mondays through Thursdays, local guests may enjoy access to the outdoor seasonal pool, fitness center and all of the amenities of the spa with a treatment valued at $100, including usage of the sauna, steam room, the whirlpool, lounges, the co-ed current pool and the meditation courtyard.  On Fridays through Sundays, spa guests that have met the minimum treatment requirement are welcome to enjoy full use of The Spa facilities. However, access to the pool and the fitness center is reserved for guests with hotel reservations only. Hotel guests may also enjoy access to The Spa facilities on a complimentary basis Mondays through Thursdays. Please note: gender separate areas of The Spa are clothing optional; swimsuits are required for the co-ed outdoor current pool.

Return Policy

If you are not satisfied with a product you have purchased, it must be returned within seven days with proof of purchase in order to receive a credit or to exchange it for a more suitable product.

Smoking

The Umstead Spa is a non-smoking facility.

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Reserve a Spa Treatment

For Reservations Call

919-447-4170