THE UMSTEAD SPA
Hours of Operation
Due to Hurricane Florence, The Spa will be closed Friday, September 14th and Saturday, September 15th.
The Spa is open daily from 8:00 am until 8:00 pm unless otherwise notated.
Age
You must be 18 years or older to enjoy our services and facilities. Guests under the age of 18, when accompanied by an adult, may receive a manicure or pedicure.
Facility Usage & Fees
Due to availability, beginning Friday at noon through Sunday at noon, we limit appointments to hotel guests only excluding nail treatments. We release all appointments to the general public at 10:00 am the Thursday prior and encourage local guests to call at that time for weekend availability.
Spa access is granted with a scheduled treatment valued at $100 or more. Monday – Thursday local guests may enjoy access to the outdoor seasonal pool, fitness center, and all of the amenities of the spa with a treatment valued at $100, including usage of the sauna, steam room, whirlpool, lounges, co-ed current pool, and meditation courtyard. Friday- Sunday spa guests that have met the minimum treatment requirement are welcome to enjoy full use of The Spa facilities, however access to the pool and fitness center is reserved for guests with hotel reservations only. Hotel guests may also enjoy access to The Spa facilities complimentary Monday through Thursday. Please note, gender separate areas of The Spa are clothing optional; swimsuits are required for co-ed outdoor current pool.
Electronic Devices
To help facilitate a serene environment and protect our guests privacy, we ask that you leave all electronic devices in your locker upon arrival. Cell phones and other electronic devices are not permitted in the treatment rooms or wet areas, including the sauna, steam room, and whirlpool.
Reservations
Please contact us at 919-447-4170 for all reservations. If you have a preference for a male or female provider, please advise at time of booking and our team will do their best to accommodate.
Cancellations or Missed Appointments
To better serve our guests we ask that you provide us with 24 hour notice if you need to cancel or reschedule your appointment to avoid being charged the entirety of your service. All “No-shows” will be charged in full to your credit card or room. We request 72 hour notice for cancellation of any spa package or appointments for parties of five or more.
Health Considerations
Please inform your reservations agent at time of booking if you are pregnant, have high or low blood pressure, any physical ailments, allergies, or any condition that may prohibit massage, skin care therapies, or exposure to heat. We discourage excessive alcohol consumption prior to, during, or immediately following Spa treatments, sauna, steam or whirlpools. Please avoid immediate sun exposure after skin care therapy.
Arrival
Parking is available at the Umstead Spa as well as complimentary valet parking at the hotel's front entrance. If you are receiving a facial, body treatment, or massage we ask that you arrive at least 30 minutes prior to your scheduled appointment. For nail care appointments, please arrive 10 minutes prior to the scheduled time. All appointments begin with a brief consultation with your therapist and conclude at the scheduled time.
Service Charge
For your convenience, a 20% service charge will be added to all services and packages. If you feel you have received exceptional service, additional gratuities may be left at your discretion.
Gift Cards
The ideal gift for any occasion, The Umstead Gift Card is available for purchase in any dollar amount and redeemable throughout The Umstead Hotel and Spa. Cards must be presented at the time of the service to be redeemed. The Umstead Hotel and Spa is not responsible for lost or stolen cards. Gift Cards are non-refundable; please review facility usage and fees for limitations. Prices are subject to change without notice.
Personal Possessions
Please avoid bringing jewelry or other valuables to the Spa. If you are a guest of the hotel, please leave your valuables in your guestroom safe or in a hotel safety deposit box. The Spa is not responsible for broken, damaged, or misplaced items.
Return Policy
If you are not satisfied with a product you have purchased, it must be returned within 7 days with proof of purchase in order to receive a credit or to exchange it for a more suitable product.
Dining
Please enjoy healthy snacks and beverages on the second floor of The Spa with our compliments. For a full spa experience, we highly recommend reserving a table for lunch in our signature restaurant Herons to enjoy seasonal menus with locally sourced ingredients or our all day menu available in our Bar and Lounge. The Umstead Spa is pleased to open any bottle of wine at the corkage fee of $25 per 750 mL bottle, maximum of two bottles (1500 mL).
Fitness
Featuring an expansive cardio section, strength training equipment as well as floor space for stretching and yoga, our Fitness Studio is open 24/7 for overnight guests of the hotel. Spa guests are permitted to use the Fitness Studio Monday through Thursday only.
Smoking
The Umstead Spa is a non-smoking facility.
Celebrations and Group Experiences
Let us customize a package for that special group event or person. Ideal for bridal parties, client appreciation, or celebrating with friends and family. Please inquire within.
The Spa Boutique
The boutique nestled in The Umstead Spa is the perfect place to find a gift for a loved one, or a treat to take home.
The Umstead Spa
Summer Rain Ritual
