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Customer Service. Five Star. Five Diamond. Working in the hospitality industry is no easy feat. It takes a special kind of person to go the extra mile in everything that they do. I recently began a project to create a video of what it is like to work at the Umstead Hotel and Spa. Our guests see us and what we do for them and how we make their experience incredible, but they don’t see us behind the scenes. So as I embarked on this project, I wanted to show future employees, or anyone for that matter, what it’s like to be an Umstead Hotel and Spa associate.

I see these people every day. And though I may not know all 354 names, I recognize all 354 faces, and we usually talk about our lives, our family, our friends, fun things we are doing outside of work, but I’ve never asked them why they like working here at the Umstead, what makes the Umstead great, and what sets the Umstead apart from other hotels. Almost every single person I asked replied, the people. From our stewards and housekeepers to our front office agents to our servers to our leadership team, each person stated in some way that they like working here because of all the people they get to work with. One person pointed out that we spend more waking hours here than we do at home with our friends and family, that’s just how life is, but everyone here is our friend, is our family. Not many people can say that about their job.

This is a rewarding industry, and some of us didn’t start off with a career in mind when we began our journey. For some, it begins just as a job, but what makes it a career is the desire to stay, and what creates that desire is those we work with. I myself started out in the Front Office, but was able to work my way up over the course of 4 years to where I am. And it is because of the support from everyone here every day. This is a tough job. It’s demanding, time consuming; we work Christmas or Thanksgiving, birthdays and more. But it is always worth it.

For more information on careers at the Umstead, click here.

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