Accessibility


The Umstead Hotel and Spa is committed to making our facilities, amenities and services accessible to all guests. Please find the list below of hotel and guest room accessibility features in accordance with the Americans with Disabilities Act.

Guest Room Accessibility

  • Visual and audible emergency alarm system
  • Portable shower and bath chairs
  • In room amenities available, including microwave and refrigerator with freezer upon request
  • Roll in showers
  • Visual and audible emergency alarm system
  • Portable communication kits containing visual alarms and notification devices
  • Mobility accessible doors
  • TTY (Text Telephone Device)
  • Televisions with closed captioning for the hearing impaired
  • Lowered door viewer
  • Notification device on doorbell
  • Visual service request device with access to housekeeping, concierge, in room dining, valet, bellman, and maintenance
  • Bedside room controls device
  • Adjustable height hand held shower wand
  • Accessible closet
  • Lower towel rack
  • Visual alarm for incoming calls
  • ADA compliant toilet
  • Transfer benches
  • Grab bars in shower

Hotel Accessibility

  • Property has elevators
  • Service animals welcome
  • Visual and audible emergency alarm system
  • Accessible valet parking
  • Accessible self-parking with route to entrance
  • Accessible public entrance
  • Accessible routes to all public spaces, including meeting and event rooms, The Bar & Lounge, Herons Restaurant, The Gift Shop, The Spa, fitness center, business center and guest rooms
  • Accessible route from main entrance to registration and concierge desk
  • Accessible route to outdoor seasonal pool
  • Accessible seasonal pool, including self-operating pool lift
  • Accessible Spa
  • Herons Restaurant contains accessible seating and routes to accessible tables
  • Accessible fitness center
  • Accessible business center
  • Accessible ATM in lobby
  • Accessible route to public bathrooms in lobby
  • Accessible public bathrooms in lobby

Meeting Rooms and Event Venues Accessibility

  • Accessible self-parking for cars and vans with route to meeting rooms and event venues
  • Accessible valet parking for cars and vans
  • Accessible route from main entrance to meeting rooms and event venues
  • Accessible route from meeting rooms and venues to guest rooms
  • Accessible route to wedding lawn
  • Mobility accessible doors to all event rooms
  • Visual and audible emergency alarm system
  • Assistive listening devices for meetings
  • Accessible public restrooms
  • Mobility accessible doors to all event rooms

If you have any questions or require additional services, please contact us at 919-447-4000 or email our Reservations Team at reservations@theumstead.com.

The Umstead Hotel and Spa